Didn’t turn out the way you hoped? No problem. You have 30 days after delivery to return a product, for any reason.
How to return
- Log in to your account and go to your orders. Choose the product you want to return and tell us why. Ordered as a guest? Use the return form on the contact page with your order number.
- You get an email with a return label. Print it, or show the code on your phone at the drop-off point.
- Pack the product well, preferably in the original box.
- Take the package to a drop-off point, or bring it to one of our stores.
Costs
- Return by package: €4.95, which we deduct from your refund.
- Return in one of our stores: free.
- Faulty or wrong product: always free. We pay the return label.
When you get your money back
We check the product within 5 business days after it arrives. Then we refund the amount to the account you paid from. Depending on your bank, it takes 1 to 3 more business days before you see it. You get an email as soon as we have processed the refund.
Condition of the product
You may unpack and try a product as you would in a store. A rain jacket can be tried on, a pan can be looked at from every side. Products that are clearly used, washed or damaged can be refused, or we refund part of the amount.
What we can’t take back
- Products made to order or cut to size.
- Opened hygiene products, like swim caps and toothbrush cups, when the seal is broken.
- Opened packs of light bulbs and batteries, unless they are faulty.
- Gift cards.
Exchange instead?
Want a different size or color? Return the product and place a new order. That is the quickest way. In our stores, you can exchange on the spot.
Something broken after 30 days?
That is not a return but a warranty case. See our warranty page. We help you there too.