Do you have a question about an order, a product, a return or a repair? We are happy to help. Here is how to reach us.
Contact form
The quickest way is the contact form on this page. Choose a subject, write your question and, if it is about an order, add your order number. You can attach photos, which helps with questions about damage or about which spare part you need.
We answer every message within 1 business day, usually much sooner.
You can also email us at [email protected]. Add your order number in the subject line, so we find your order at once.
Phone
Prefer to talk? Call our customer service on +00 12 345 6789. We are available Monday to Friday from 9:00 AM to 6:00 PM and on Saturday from 10:00 AM to 4:00 PM. Busiest times are Monday morning and lunchtime. Late afternoon is usually quiet.
In our stores
Our team in the stores can help with almost everything: advice, returns, exchanges, pickups and repairs. See Our stores for addresses and opening hours.
Before you ask
Many questions are answered in a few seconds on these pages:
- Where is my order? Use the tracking link in your shipping email, or see Delivery.
- How do I return something? See Returns.
- Something broke? See Warranty.
- Which size do I need? See the Size guide.
- How do I clean or care for a product? See Care instructions.
- Everything else: the FAQ.
Company details
Hofstee Home & Garden
Marktplein 4
1234 AB Molenbrug
Chamber of Commerce number 00000000
VAT number XX000000000B01
Feedback
Did we do something well, or could we do better? Tell us. Every message about our service is read by the owners. We use your feedback to improve, and we reply to every message, also the critical ones.